Refund Policy

Effective Date: July 1, 2026 | Version: 4.0

Quick Summary: The $48-per-meter Automated Bill Retrieval fee is fully and automatically refunded if our data partner (Bayou Energy) cannot retrieve your utility bills. No support ticket is required. When automatic refund triggers, your submission is also automatically converted to Self-Serve Bill Upload at no cost. Refunds land in your original payment method within 5 business days. Self-Serve Bill Upload is always free.

1. What You Are Paying For

When you choose Automated Bill Retrieval at checkout, you pay $48.00 USD per meter × 12 months of bill data. Netwatt Systems retrieves your last 12 months of bills on your behalf through our licensed third-party data partner, Bayou Energy. This fee is documented in Section 5 of our Terms of Service.

If you would prefer not to pay, you may upload your utility bills yourself through Self-Serve Bill Upload at no cost. See Section 6 of the Terms.

2. Single Consolidated Charge

If your submission includes multiple meters, you will see one combined charge at checkout equal to N × $48, where N is the number of meters. You will not receive multiple separate charges.

Example:

Meters in submission	Single charge at checkout
1 meter	$48.00
3 meters	$144.00
5 meters	$240.00

3. Automatic Refund Guarantee — No Support Ticket Required

You are entitled to a full automatic refund of the $48-per-meter fee for any meter where we cannot deliver the service. When automatic refund triggers, your submission is also automatically converted to Self-Serve Bill Upload at no additional cost, so your energy assessment can still be completed once you upload your bills.

Automatic refund triggers when:

Our data partner (Bayou Energy) cannot connect to your utility provider
Your utility provider rejects or cannot fulfill the data request
Authorization is granted but no historical bill data is available (e.g., account is too new)
Technical errors on our end that prevent retrieval within 30 days of payment
We discover the account was already submitted (duplicate)

How it works: Our system monitors your retrieval in real time. If a terminal failure event is received from Bayou Energy, our system automatically issues a full refund through Wix Payments to your original payment method and switches your submission to Self-Serve at no cost. You receive an email notification confirming the refund and inviting you to upload your bills through the Portal. Refunds typically land within 5 business days. No support ticket is required.

4. Partial Refunds for Multi-Meter Submissions

If your submission includes multiple meters and we successfully retrieve bills for some but not others, you are entitled to a partial automatic refund of $48 per failed meter. Successfully retrieved meters are not refundable once the data has been delivered to you.

Example: You paid $144 for 3 meters. We successfully retrieve 2 and the third fails. You automatically receive a $48 refund and the failed meter is switched to Self-Serve Bill Upload at no cost.

5. When Refunds Are Not Available

Once your utility bills have been successfully retrieved and an energy savings estimate has been delivered to you, the $48 fee per delivered meter is non-refundable, regardless of:

Whether you proceed to a Stage 2 site survey
Whether you sign any subsequent service or installation contract
Whether you agree with the savings estimate
Whether you change your mind about the project

The fee compensates us and our data partner for the cost of retrieving and analyzing your data. That work has already been performed once the estimate is delivered.

6. Processing Fee Notice

Important: When you pay by credit card, debit card, Apple Pay, or Google Pay, our payment processor (Wix Payments) charges us a non-refundable processing fee of approximately 2.9% + $0.30 per transaction. If we refund your purchase, the processor does not return that fee to us.

For automatic refunds caused by our inability to deliver the service (Section 3 above), NetWatt absorbs the processing fee and refunds you the full amount you paid — you always get every dollar of the $48-per-meter fee back.

For refunds requested for any other reason at our discretion, we reserve the right to deduct the actual processing fee from the refund amount.

7. How to Request a Manual Refund

Most refunds under this policy are automatic — you do not need to request them. If a Bayou retrieval fails, our system handles the refund and Self-Serve conversion for you.

If you believe you are entitled to a refund but did not receive an automatic one, email jfrahm@netwattsystems.com within 30 days of your payment with:

The email address used at checkout
The approximate date and amount of the charge
The meter or utility account(s) involved
The reason for the refund request

We respond to manual refund requests within 2 business days and process approved refunds within 5 business days. Refunds are returned to the original payment method through Wix Payments.

8. Chargebacks

If you have a concern about a charge, please contact us first at jfrahm@netwattsystems.com. Initiating a chargeback through your card issuer or bank without first contacting us costs us substantially more than the refund itself and may result in suspension of your account and forfeiture of any retrieved data.

9. Changes to This Policy

We may update this Refund Policy from time to time. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated to existing customers by email.

10. Contact

NetWatt Systems (a d/b/a of IMPAQ Holdings, LLC)
1438 E Oak St, Unit A, Fernandina Beach, FL 32034
Email: jfrahm@netwattsystems.com
Phone: (417) 844-4472

See also: Terms of Service · Privacy Policy